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A Journal about the experiences I have developing little applications in C#, Perl, Html and Javascript and talking about things new things that I use. Always Geeky; Always Nerdy; Always poor Grammer!

I am a Software Analyst Developer working in Southport, England but living in Liverpool. I develop mainly in C# and ASP.Net. I have been developing comercial software for several years now. I maintain this site (hosted at SwitchMedia UK) as a way of exploring new technologies (such as AJAX) and just generally talking about techie geek issues. This site is developed through a host of Perl scripts and a liberal use of Javascript. I enjoy experimenting with new technologies and anything that I make I host here.

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Web www.kinlan.co.uk

Friday, September 02, 2005

Technorati, boooooo [Part 3]

After a comment from Zoli Erdos on my blog entry about Technorati, I don't completly agree with the article, but then again the only problem I have seen is that my posts don't get indexed correctly [although, each time that I mention they don't about a day later they appear in the listing]

I do however agree with the following statement:

Now, let’s talk about communication: emailing techorati support is a
complete dead end. Bloggers quickly learned the trick: emailing Dave Sifry
(CEO), or perhaps Kevin Marks, or tagging blog entries with their names used to
result in a response, and sometimes even corrective action. That’s no
longer the case. I understand. The CEO personally emailing back is
not exactly scalable communication. But why doesn’t Technorati have a
searchable Knowledge Base, or at least a FAQ of known issues and
solutions? This is really Customer Service 101.

We need a FAQ, we need a knowledge base, we need better community support from your support. You can't continue with the "support service" as is, because, it doesn't support any service. [ps I don't think a Wiki is the answer either, the developer Wiki is rather rubbish, the pages should just be static support pages]

I really don't know if we should be complaining about this, after all Technorati is still a free service, it has a free access API and it has provided me with a lot of hits on my blog.

Technorati Tags
[feed], [feed], [feed], [feed], [feed], [feed], [feed], [feed], [feed]

Comments: [Add New]

Sorry that you've had problems with us indexing you; it may have been correlated with your feed problems, but we do seem to be catching your posts and tags correctly now.

As a keen tagger, you might appreciate the new tag-based Blog Directory;

http://technorati.com/blogs

Kevin Marks

By Kevin Marks, at Saturday, September 03, 2005 7:39:00 AM